The museum is open daily. Our current opening hours is: Saturday-Wednesday 13:00 - 23:00 , Thursday & Friday 15:00 - 02:00
Yes, we have a designated medical room equipped to handle emergencies. Your safety and well-being are our priority, and our staff are trained to assist in any medical situations that may arise during your visit.
Yes, The museum has a designated lost and found room where recovered items are stored. This area is located near the entrance, in the reception cloakroom.
No, smoking is completely prohibited inside the museum.
Free Wi-Fi is available during the museum’s opening hours.
Current exhibitions are listed on our website's exhibition page.
We provide accessible entrances, elevators, and restrooms throughout the museum for visitors with disabilities.
The terms and conditions of ticket purchase can be found on our website or provided upon ticket purchase. Please review them carefully before purchasing your tickets.
Lockers are available free of charge for smaller items. All items left in the lockers must be collected the same day. The museum shall not be held responsible for any items of value placed in the locker.
Tickets can be purchased online through our website or on-site. If you prefer to purchase tickets on-site, our friendly staff will assist you at the reception counter.
Once purchased, tickets cannot be canceled or modified. We recommend reviewing your selections carefully before completing your purchase.
After purchase, you will receive an email confirmation and SMS message with your booking details and the tickets attached.
All tickets are non-refundable, except in case of an unscheduled museum closure, event cancellation or postponement.
Printed tickets or digital tickets (on your smartphone) are both acceptable for entry. Please have them ready upon arrival.
Yes, we offer special bundles that include VIP access along with complementary items and gifts.
Your ticket grants you access to all exhibits and attractions inside the museum (except the EN TEA HOUSE cafe).
To redeem a promo code, simply enter the code during the checkout process on our website. The discount will be applied to your total before completing the purchase.
You can contact customer support for ticketing inquiries through our [email protected] email, or customer services phone +966.
To ensure smooth entry into the museum, we recommend arriving up to 15 minutes early but no later than 30 minutes after the designated start time.
In order to help us manage the number of visitors and queues, any exit from the museum is final.
We accept a variety of payment methods, including Amex, mada, and MasterCard/Visa.
Tickets can be purchased up to 90 days in advance.
Yes. Disabled visitors are entitled to discounted exhibition tickets.
Photography for personal use is allowed in most areas of the museum. However, you are not allowed to use selfie sticks, flash or lighting.
The teamLab Borderless museum is big, with over 80 artworks. It typically takes around 2 hours to explore all artworks.
Yes, we are committed to providing accessible experiences for all visitors. Wheelchair users are welcome at our museum, and we have facilities and services in place to ensure their comfort and enjoyment during their visit.
Kids under the age of 2 are entitled to free admission. However, a ticket booking is needed for entry.
It is prohibited to bring food or drinks from outside to the museum.
Children discount is available, and children under 2 years old may enter for free. Please check our ticketing page for specific details.
Yes, the museum offers multiple packages for family or group tickets. Please check our ticketing page for specific details.
The museum offers a variety of engaging art experiences for children. Especially the Athletics Forest and Future Park areas on the first floor feature a range of exciting experiences for kids to enjoy.